Answer the right questions

Don't guess what people need to know: let them ask questions and you'll capture knowledge you didn't know you needed

Organize everything in one place

Stop answering the same questions: centralize your knowledge and make it easy for others to find

Build a community

Leverage the knowledge of your team and clients, and empower people to help each other and themselves

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Building online communities is hard. Very hard. There must be some magic in StackExchange because the level of user engagement has just been phenomenal.

Dharmesh Shah – answers.onstartups.com

 

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Community Sites

Bird calls? Stamp collecting? It's up to you! Build a public knowledge exchange on any subject you want and help us rid the internet of 1980s-era bulletin board software.

Customer Support

Reduce your tech support costs and delight your customers. Help users help themselves by combining your FAQ, knowledge base and discussion groups into one constantly-evolving resource.

Internal Knowledge Exchange

Capture and share the knowledge already in your employees' heads. A secure, private StackExchange turns today's internal flow of questions and answers into tomorrow's competitive advantage.